Total System Support
Advanced Support Services provides
an established nationwide network of service
providers delivering comprehensive maintenance
services across multi-vendor environments.
This is accomplished through certified support
professionals, international service standards,
detailed service planning and processes, and
state-of-the-art service management systems
that combine to deliver consistent high-quality
maintenance services worldwide. A+ Certified
System Engineers
and Vendor Certified Network Engineers ensure
high-quality support
Client Services
Dedicated to providing a single-source
delivery system for all user services available
to its clients nationwide. The services provided
by this unit are designed to help customers
manage their total cost of PC ownership.
Consolidate the company's extensive
array of user services into one entity, utilizing
our "Solution Center" approach we
are capable of delivering an unmatched suite
of user services that include Help Desk, Hardware
Maintenance/Support, Network Services, Asset
Management and Business Recovery.
Our "Solution Center" approach
is designed to allow our clients the ability
to add individual service modules at any time
to satisfy a customer's changing needs.
This 'plug and play' function allows our clients
to upgrade their systems from a single-service
to a multi-services environment.
By working with Advanced Client
Services, clients may choose to by integrated
service packages under the "Solution Center" approach
or provide individual, add-on service options
to enhance existing maintenance contracts
Advanced Client Services
offers an array of user service modules that
may be bundled as a single-source solution of
offered on an individual basis to satisfy a customer's
needs.
Standard Personal Applications - Comprehensive
assistance with software application problems,
basic training, and fundamental support questions
for new and advanced users. Most popular applications
are supported.
Client Proprietary Applications
Qualified personnel are dispatched to the customer's
site to familiarize themselves with the total
business environment. The support specialists
then bring back an acquired business knowledge
and application expertise to train a core team
of service technicians who will be able to provide
first-level telephone support for the customer's
software applications.
Network Services
Assistance may include LAN/WAN management, installation,
system administration and network monitoring.
Service technicians can be deployed on a temporary
or permanent basis.
Hardware Maintenance/Support
Hardware services, featuring an on-site dispatch
for real-time access to field level problems.
Asset Management
Tracking of equipment and service coverage from
the time a purchase order is cut, through delivery
and any subsequent relocation, until the product's
life cycle has been exhausted
